Senior Technology Analyst
Abu Dhabi
20,000 – 30,000 AED

The Company

A Senior Technology Analyst is sought by this Legal firm to lead and manage a newly created team and ensure that new technology or processes are adopted effectively and efficiently across the firm. With a commitment to identifying innovative new ways to deliver services and maintain a reputation for excellence, the business is at the forefront of its sector. This is an excellent opportunity to drive and lead adoption of new tools and processes.

Key Responsibilities of the Senior Technology Analyst

• Responds to local helpline, support tickets and e-mail, assesses problems and helps, logs all calls into the Firm’s call logging systems and resolves or escalates as appropriate.
• Provides application support for both local installations and Citrix-based applications.
• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and wifi devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
• Provides assistance and advice on technology allowance purchases for attorneys.
• Provides support, troubleshooting and repair for laptops and desktops.
• Assists with remote site access.
• Maintains and documents data room and closets and troubleshoots networking issues with the Technology Manager/Supervisor.
• Assists with planning and implementation of real estate moves or upgrades, adds, moves and changes.
• Services, documents and provides loaner equipment in accordance of Firm policies.
• Assists with administrative responsibilities for internal applications.
• Ensures the security of the Firms systems through awareness and training of technology support analysts.
• Helps to maintain Firm policies and procedures in relation to computer technology.
• Maintains accurate inventory records.
• Establishes and maintains effective working relationships with clients, attorneys and staff.
• Establishes and maintains effective working relationships with local vendors in line with global requirements.
• Negotiates contracts with local vendors with the Regional Technology Manager for local contracts.
• Works with other departments for all areas requiring coordination with the technology department.
• Provides oversight and guidance to Technology Support Analysts.
• Provides basic induction training on technology systems, mobile device usage and basic software usage.
• Provides software training based upon modules created by the global training department.
• Provides a consistent and high level of customer service.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and procedures.
• Performs other related duties as assigned.

Skills & Attributes of the Senior Technology Analyst

• Minimum of four years of experience working in technology support with increased responsibilities and a minimum of three years’ experience in managing technology support staff
• Knowledge of and maintains Firm operation, policies and procedures in relation to computer technology
• Broad and thorough knowledge of computer hardware and diagnostic techniques
• Assists with administrative responsibilities for internal applications
• Direct experience in providing technology training
• Working knowledge of hardware and software used for building security systems
• Demonstrated experience in providing high level customer support
• Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Demonstrates close attention to detail
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Flexibility to travel
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs
• High level of professionalism
• Flexibility to adjust hours to meet operating needs
• Bachelor’s Degree in a technical major or equivalent work experience

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Applications can only be considered from those eligible to live & work in the UK without restriction.

Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting & Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM.

Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions.

Key Words:

Ref: BHJOB3543_5914